Shipping policy
SHIPPING POLICY
Last updated: August 27, 2026
Thank you for shopping with JAX Secret Kustomz.
Please review this Shipping Policy before completing your purchase.
PROCESSING TIME VS. SHIPPING TIME
Processing time and shipping time are not the same.
Processing time is the time needed for JAX Secret Kustomz to create, customize, prepare, package, and complete your order.
Shipping time begins after the completed order has been transferred to the shipping carrier.
Processing times may vary depending on:
- Product type
- Quantity
- Customization
- Design complexity
- Material availability
- Current order volume
- Seasonal or holiday demand
Any turnaround or delivery estimate provided is an estimate unless specifically guaranteed otherwise in writing.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please verify:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
JAX Secret Kustomz is not responsible for delays, returns, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address error, contact us as soon as possible at:
JAXSecrets25@gmail.com
Address changes are not guaranteed once an order has entered processing or has been shipped.
SHIPPING RATES
Shipping rates may vary based on:
- Package size
- Package weight
- Destination
- Shipping method
- Carrier rates
Applicable shipping charges will be displayed at checkout when available.
Shipping charges are separate from product prices unless otherwise stated.
TRACKING
When tracking is available, tracking information will be provided after your order ships.
Please allow time for the carrier’s tracking system to update after the package has been accepted.
CARRIER DELAYS
Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier.
JAX Secret Kustomz is not responsible for delays caused by:
- Weather
- Carrier disruptions
- Transportation delays
- Holiday volume
- Customs processing
- Incorrect routing
- Natural disasters
- Other circumstances outside of our reasonable control
Estimated delivery dates provided by carriers are not guaranteed by JAX Secret Kustomz.
LOST OR MISSING PACKAGES
If tracking shows that a package is delayed or missing, please contact the shipping carrier and JAX Secret Kustomz so the situation can be reviewed.
If tracking shows Delivered but you cannot locate your package, please:
- Check around the delivery location.
- Check with household members.
- Check with neighbors when appropriate.
- Verify the shipping address used for your order.
- Contact the shipping carrier for available delivery information.
JAX Secret Kustomz will provide available order and tracking information to assist with the investigation.
However, we cannot guarantee replacement or reimbursement for packages confirmed by the carrier as delivered to the address provided, except where required by law or where JAX Secret Kustomz is responsible for the issue.
DAMAGED PACKAGES
If an order arrives damaged, please contact us as soon as possible at:
JAXSecrets25@gmail.com
Please keep:
- The damaged item
- Original packaging
- Shipping box or mailer
- Packing materials
Photos may be required to review the damage and determine the appropriate resolution.
RETURNED PACKAGES
If a package is returned to JAX Secret Kustomz because of:
- An incorrect address
- An incomplete address
- Failed delivery
- Refusal of delivery
- Another customer-related delivery issue
additional shipping charges may be required before the order can be shipped again.
Original shipping charges are non-refundable except where required by law or where the issue resulted from an error by JAX Secret Kustomz.
CUSTOM ORDERS
Production time for custom orders is separate from shipping time.
A requested event date or deadline does not guarantee delivery by that date unless specifically confirmed by JAX Secret Kustomz.
Customers should place time-sensitive custom orders as early as possible.
DIGITAL PRODUCTS
Digital products are delivered electronically and do not require physical shipping unless a product listing specifically states otherwise.
No physical product will be shipped for a digital-only purchase.
Please review our Digital File Terms for additional information.
LOCAL PICKUP
Local pickup may be offered for eligible orders when available.
Customers should not arrive for pickup until they have received confirmation that their order is complete and ready.
Pickup instructions will be provided when applicable.
QUESTIONS?
If you have questions about shipping, processing times, delivery, or tracking, contact:
JAX Secret Kustomz
Email: JAXSecrets25@gmail.com