Privacy policy

PRIVACY POLICY

Last updated: August 27, 2026

JAX Secret Kustomz operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

JAX Secret Kustomz is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, submit a custom-order request, leave a review, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Name
  • Billing address
  • Shipping address
  • Phone number
  • Email address

Financial and Payment Information

This may include:

  • Payment card information
  • Payment method
  • Transaction details
  • Payment confirmation
  • Other payment-related information

Payment information may be processed by Shopify and/or third-party payment providers on our behalf.

Account Information

This may include:

  • Username
  • Password
  • Security information
  • Preferences
  • Account settings

Transaction Information

This may include:

  • Products you view
  • Products added to your cart
  • Wishlist activity, when available
  • Products purchased
  • Order history
  • Transaction history
  • Order changes or other order-related activity

Custom Order Information

When you submit a custom-order request, we may collect information you voluntarily provide, including:

  • Product or item requested
  • Quantity
  • Sizes
  • Colors
  • Themes
  • Personalization or wording
  • Requested completion date
  • Description of your idea
  • Reference or inspiration images
  • Uploaded files
  • Other information you choose to provide about your request

Please do not submit unnecessary sensitive or confidential personal information through custom-order forms or file uploads.

Communications With Us

We may collect information you provide when you:

  • Contact customer support
  • Submit a contact form
  • Send an email
  • Ask a question
  • Submit a custom-order request
  • Communicate with us regarding an order or product

Reviews and Customer Content

If you voluntarily submit a review, photo, video, testimonial, or other customer-generated content, we may collect and display information associated with that submission in accordance with the applicable review platform and your submission choices.

Device Information

This may include information about your:

  • Device
  • Browser
  • Network connection
  • IP address
  • Unique device or browser identifiers

Usage Information

We may collect information about how you interact with the Services, including how and when you:

  • Visit the website
  • Navigate pages
  • View products
  • Interact with website features
  • Use the Services

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, make a purchase, submit a custom-order request, upload a reference image, contact us, submit a review, or otherwise provide information to us.
  • Automatically through the Services, including through your device, browser, cookies, and similar technologies.
  • From service providers, including companies that provide technology, payment processing, website hosting, shipping, analytics, customer support, forms, reviews, and other services on our behalf.
  • From business partners or other third parties, where permitted by law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes.

Providing, Tailoring, and Improving the Services

We may use your personal information to:

  • Provide the Services
  • Process payments
  • Fulfill orders
  • Process and review custom-order requests
  • Communicate about custom-order details
  • Arrange shipping
  • Send order and account notifications
  • Create and maintain customer accounts
  • Remember preferences
  • Provide customer support
  • Process transactions
  • Display reviews
  • Improve the website and shopping experience
  • Recommend products that may be relevant to you

Marketing and Advertising

Where permitted by law and based on your preferences or consent when required, we may use your personal information to send or display:

  • Promotional emails
  • Marketing communications
  • Product announcements
  • New-release information
  • Special offers
  • Online advertisements

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those messages.

Submitting a custom-order request does not, by itself, require you to subscribe to marketing communications.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts
  • Provide a secure shopping experience
  • Detect fraud
  • Investigate suspicious activity
  • Prevent malicious, illegal, unsafe, or unauthorized activity
  • Protect our business, customers, and Services

If you create an account, you are responsible for keeping your login credentials secure and should not share your password or other access information with others.

Communicating With You

We may use your information to:

  • Respond to questions
  • Provide customer support
  • Communicate about orders
  • Review custom-order requests
  • Provide quotes or next steps
  • Resolve issues
  • Maintain our business relationship with you

Legal and Compliance Purposes

We may use personal information to:

  • Comply with applicable laws
  • Respond to valid legal process
  • Respond to government or law-enforcement requests
  • Participate in legal proceedings
  • Protect or enforce our rights
  • Enforce our Terms of Service or other policies
  • Investigate potential violations of our terms or policies

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

This may include disclosure:

To Shopify and Service Providers

We may share information with Shopify and vendors or service providers that perform services on our behalf, such as:

  • Website hosting
  • Payment processing
  • Data analytics
  • Customer support
  • Cloud storage
  • Forms and file uploads
  • Customer reviews
  • Fulfillment
  • Shipping
  • Email services
  • Marketing services
  • Fraud prevention

To Business and Marketing Partners

We may disclose information to business and marketing partners where necessary to provide marketing services or advertising.

Depending on where you reside, applicable law may give you the right to opt out of certain types of targeted advertising, sharing, or sale of personal information.

You may review or exercise applicable privacy rights through Shopify’s privacy tools and Privacy Portal.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request a service requiring disclosure, or otherwise consent.

Examples may include:

  • Providing information to a shipping carrier
  • Using social-media integrations
  • Using login integrations
  • Submitting information to third-party services you choose to use

For Business or Legal Purposes

We may disclose personal information:

  • In connection with a merger, acquisition, restructuring, sale, bankruptcy, or other business transaction
  • To comply with applicable legal obligations
  • In response to subpoenas, search warrants, court orders, or similar legal requests
  • To enforce our terms or policies
  • To protect or defend the Services, our rights, our customers, or others

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve Shopify-powered services.

Information you submit through the Services may be transmitted to and processed by Shopify and other service providers, including providers that may be located in countries other than the country where you reside.

We may also use Shopify features that rely on data from your interactions with our store and, in some cases, interactions with other Shopify merchants.

In certain circumstances, Shopify is independently responsible for processing personal information and responding to requests relating to that processing.

You can learn more about Shopify’s privacy practices and available privacy rights through the Shopify Consumer Privacy Policy and Shopify Privacy Portal at:

https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by JAX Secret Kustomz, you should review that third party’s privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.

Information you provide through public or semi-public areas, including third-party social-media platforms, may be visible to other users and may be used according to the policies of those platforms.

Our inclusion of a third-party link does not necessarily mean that JAX Secret Kustomz endorses that third party or its content.

CHILDREN’S DATA

The Services are not intended for use by children under the age of majority in their jurisdiction, and we do not knowingly collect personal information directly from children where prohibited by applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us at JAXSecrets25@gmail.com to request review or deletion of the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy law, the personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures designed to protect personal information.

However, no security system is perfect or completely impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be secure while in transit. Please do not use unsecured channels to send highly sensitive or confidential information.

How long we retain personal information depends on factors such as whether the information is needed to:

  • Maintain your account
  • Provide the Services
  • Process or document orders
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce contracts or policies

Custom-order submissions, communications, uploaded reference materials, and other order-related information may be retained for legitimate business, customer-service, recordkeeping, or legal purposes.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access or Know

You may have the right to request information about the personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information or request its transfer to another party where applicable.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain uses of personal information considered a “sale,” “sharing,” or targeted advertising under applicable law.

You may exercise applicable rights through Shopify’s Privacy Portal:

https://privacy.shopify.com/en

If you visit our website using a recognized Global Privacy Control preference signal, Shopify may treat that signal as an opt-out request where required by applicable law.

Information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Other than legally recognized preference signals such as Global Privacy Control where applicable, we may not respond to general “Do Not Track” browser signals.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

Even if you opt out of marketing communications, we may still send non-promotional communications regarding:

  • Your account
  • Orders
  • Custom-order requests
  • Customer-service inquiries
  • Transactions
  • Important service notices

EXERCISING YOUR PRIVACY RIGHTS

Where applicable, you may exercise privacy rights through available website tools, Shopify’s privacy tools, or by contacting us at:

JAXSecrets25@gmail.com

We will not discriminate against you for exercising rights available under applicable law.

We may need to verify your identity before processing certain requests.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may require you to verify your identity directly.

We will respond to valid requests within the time required by applicable law.

COMPLAINTS

If you have concerns or complaints about how JAX Secret Kustomz handles your personal information, please contact us at:

JAXSecrets25@gmail.com

Depending on where you live, you may also have the right to appeal a decision relating to a privacy request or file a complaint with an applicable privacy or data-protection authority.

INTERNATIONAL DATA TRANSFERS

Personal information may be transferred, stored, or processed outside of the country where you live.

Where required by applicable law, transfers of personal information from the European Economic Area, United Kingdom, or other applicable jurisdictions may rely on recognized legal transfer mechanisms, including Standard Contractual Clauses or other legally approved safeguards.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices
  • Changes to the Services
  • Changes to technology
  • Operational needs
  • Legal or regulatory requirements

When this Privacy Policy is updated, we will revise the Last updated date and provide any additional notice required by applicable law.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

JAX Secret Kustomz
Email: JAXSecrets25@gmail.com