Refund policy

REFUND POLICY

Last updated: August 27, 2026

Thank you for shopping with JAX Secret Kustomz. Please review this policy carefully before completing your purchase.

ALL SALES ARE FINAL

ALL SALES ARE FINAL. NO REFUNDS, RETURNS, CANCELLATIONS, OR EXCHANGES WILL BE ACCEPTED AFTER PAYMENT HAS BEEN SUBMITTED, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

Many products sold by JAX Secret Kustomz are personalized, custom-made, made-to-order, digitally delivered, or created specifically for each customer.

Please review all product details and order information carefully before submitting payment.

CUSTOM & PERSONALIZED ORDERS

Payment is due in full before any design work, customization, production, or other work begins.

Once payment has been submitted, custom or personalized orders cannot be canceled, refunded, returned, or exchanged except where required by law.

Customers are responsible for reviewing all submitted information for accuracy, including:

  • Names and spelling
  • Dates
  • Sizes
  • Colors
  • Quantities
  • Wording
  • Personalization
  • Product selections
  • Reference information
  • Shipping details

If a proof or mockup is provided, customers are responsible for carefully reviewing and approving all details before production.

JAX Secret Kustomz is not responsible for errors that were submitted or approved by the customer.

SIZE OR PREFERENCE ISSUES

Refunds, returns, or exchanges are not provided because:

  • The wrong size was selected by the customer
  • The customer changed their mind
  • The item is no longer needed
  • An event was canceled or changed
  • The customer selected incorrect personalization
  • A customer expected a different shade or appearance based on their screen or device

Please review applicable size charts and product descriptions before purchasing.

DIGITAL PRODUCTS

Digital product sales are final and non-refundable once access to the digital file has been provided, except where required by law.

Customers are responsible for confirming compatibility with their:

  • Software
  • Device
  • Printer
  • 3D printer
  • Slicer
  • Cutting machine
  • Other applicable equipment

Please review our Digital File Terms before purchasing digital products.

DAMAGED OR INCORRECT ITEMS

If an item arrives damaged or you receive an incorrect item due to an error by JAX Secret Kustomz, please contact us as soon as possible at:

JAXSecrets25@gmail.com

Please include:

  • Your name
  • Order number
  • Description of the issue
  • Photos of the item
  • Photos of the packaging and shipping materials when applicable

Please keep the item and original packaging until the issue has been reviewed.

If JAX Secret Kustomz is responsible for a qualifying error or defect, an appropriate resolution will be determined based on the circumstances.

A resolution may include repair, replacement, correction, or another appropriate remedy where applicable.

NORMAL PRODUCT VARIATIONS

Certain handmade, customized, printed, sewn, or 3D-printed products may have minor variations.

These may include:

  • Slight differences in color
  • Minor placement differences
  • Small print or texture variations
  • Visible 3D-print layer lines
  • Minor handmade characteristics

Normal production variations do not automatically qualify an item as damaged or defective.

SHIPPING CHARGES

Original shipping charges are non-refundable except where required by law or where an applicable issue resulted from an error by JAX Secret Kustomz.

If a package must be shipped again because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

QUESTIONS BEFORE ORDERING

If you have questions about:

  • Sizing
  • Customization
  • Product details
  • Colors
  • Digital file compatibility
  • Order policies

please contact JAX Secret Kustomz before submitting payment.

Email: JAXSecrets25@gmail.com

We would rather answer your questions before your purchase than have you order something that is not right for you.