Contact Us

CONTACT JAX 💗

Have a question about an order, product, shipping, digital file, or something else?

Send us a message and we’ll get back to you as soon as possible.

BEFORE YOU CONTACT US

For the fastest help, please include:

  • Your full name
  • Order number, if applicable
  • Email address used for your order
  • A clear description of your question or concern
  • Photos or screenshots, when relevant

CUSTOM ORDER REQUESTS

If you’re looking to have something custom made, please use the Custom Orders page instead of this contact form.

That helps us keep all of your customization details, deadlines, reference images, and order information together.

ORDER QUESTIONS

If you’re contacting us about an existing order, include your order number so we can locate it faster.

DIGITAL FILE HELP

If you’re having trouble accessing or using a digital file, include:

  • Your order number
  • The file name
  • The file type
  • What device/software you’re using
  • A screenshot of any error message, when possible

RESPONSE TIME

Messages are answered as soon as possible during normal business operations.

Please avoid sending multiple messages about the same issue, as this can slow down response time.

SEND US A MESSAGE ✨

Use the contact form below and we’ll be in touch.